5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine whether the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it’s crucial to employ a method of verification and quality control to ensure that issues associated with the lack of performing these tasks do not start to occur.
In this article we’ll talk five (5) simple steps to enhancing your security guard service and achieving what you picture as your perfect mobile security London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security company and inquire does it seem decent.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to display whether the guard is a fantastic match for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial conversation will tell you a lot about what to expect from this shield and it gives you an opportunity to request a different shield if you think that it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it occur at your property?
• Just how long is each officer trained?
• Just how long does the security company double bank?
• How thoroughly are your post requests clarified?
Determine the answer to each of these questions and make certain that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work at your property.
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work isn’t significant and they start to see themselves as not as a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your property. These monitoring systems permit the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports that empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard company provides a method of making certain that each guard is safe and alert. By having guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your security while you are not there. During these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Remember, when selecting a security adviser be sure that the adviser isn’t really a security guard company. If so, your audit is guaranteed to turn up issues with your existing security guard company.